Refund policy

Refund & Exchange Policy

At AURA GOLD CO . , we strive to deliver high-quality products and an exceptional shopping experience. Please review our policy carefully before placing your order.

1. Exchange Only Policy

We do not offer refunds.
Customers may request an exchange within 7 days of the delivery date.

2. Exchange Eligibility

To ensure a smooth exchange process, the following conditions must be met:

  • The product must be unused, unworn, and free from any damage.

  • The item must be returned in its original packaging, including all accessories, tags, pouches, and boxes.

  • Customers must provide a clear unboxing video starting from the sealed parcel, which serves as proof in case of any issue (damage, missing item, or incorrect product).

3. Exchangeable Items

All jewellery items sold are eligible for exchange.
No product categories are excluded.

4. Conditions for Approval

An exchange request will be accepted in the following cases:

  • Wrong product delivered

  • Damaged item received

  • Missing item (as verified through unboxing video)

  • Size or design issue

All concerns must be reported within 7 days of delivery.

5. Return Shipping Process

  • Customers are responsible for sending the product back to us for exchange.

  • Once the returned item is received and inspected, the replacement piece will be shipped to the customer.

6. Refunds (Exceptional Cases Only)

Refunds are not part of our standard policy.
However, in rare cases involving system errors or payment issues, refunds—if approved—will be processed through the original payment method.

7. Service Coverage

We proudly deliver:

  • Across Karachi Only

8. Non-Compliance Clause

We reserve the right to decline an exchange request if:

  • The required unboxing video is not provided

  • The product is returned without original packaging

  • There are signs of wear, use, or damage caused by the customer

    ThankYou!